Refund policy
Refund and Returns Policy
Refund and Returns Policy
Effective Date: July 30, 2026
At cbgzewow.shop, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are happy to assist you according to the terms outlined below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include original packaging, tags, and accessories (if applicable).
- Proof of purchase must be provided.
To request a return, please contact us at:
Email: info@cbgzewow.shop
Please contact our customer service team before returning any products. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping method. We are not responsible for returned packages that are lost or damaged during transit.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
Please include:
- Order number
- Description of the issue
- Photos of the item
We will review your request and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Clearance items
- Final sale products
- Gift cards
- Personalized or customized items
- Products damaged due to misuse
For any return questions, please contact: